Error message "cannot add shared files to a bundle" when trying to create a link to share several files (whether on desktop or online)

Question

Hi.

I always get the Error message "cannot add shared files to a bundle" when trying to create a link to share several files (whether on desktop or online). So that I can no longer share several files at once.

When sharing one single file, it works fine.

I get the same issue whether using the desking App or the web-based version.

A colleague of mine with whom I share these files for ages can share theses files all together without any trouble.

Thanks for helping me sorting this out.

Moved from: [PT-BR]

Answer 1

Hi what was the outcome of this? I'm having the same problem?

Thanks

Answer 2

Thanks for getting back to us and providing that information. We’ve seen the video you’ve shared with and confirmed that it’s the same steps that you’ve taken when sharing multiple files via a link. Since it’s also mentioned that it happens whether you’re using the OneDrive web version or the desktop app, we may now need to refer you to the Office Support team for additional and immediate assistance. This may already an account related issue when it comes to sharing multiple files.

As part of the benefits of having the Microsoft/Office 365 subscription, they can do remote sessions and extensive troubleshooting to work on this concern. They can also verify the exact issue and the cause why the error message occurs when sharing the files through a link.

To do so, you may click this: Contact Office Support, then **** type your concern in the box, click on Get Help, then at the bottom part of the page, select Live Chat.

Let us know if you may have other concerns that we can assist you with.

Best regards.

Louie

Answer 3

Hi there,

Thanks a lot for your kind reply.

Here are the answers to your questions.

1- No, there has not been any change, This problem also happens with the web version (please watch the video below).

2- Yes, we're using one drive within our 365 subscription.

3- Yes, we're doing the exect same thing, my colleague and I. Just to remind you that I can share files when it's one file at a time.

4- Here is the link of the video : https://1drv.ms/v/s!AnXOWCe5vPNNhrUAC5tHPcAnvIvCWw

Thanks for your help.

Answer 4

HI Nicolas HL,

Thank you for standing by on this concern and we appreciate you for reaching out here at the Microsoft Community Forum.

We see that you’re getting an error message that says cannot add shared filers to a bundle when you tried creating a link to share multiple files. We understand that how important it is to get this addressed. Allow us to check on this and we’ll assist you in the best way we can.

This can be a OneDrive related account issue, as it happens when you’ve tried it via the OneDrive desktop app and its web version. To help us isolate the issue and learn more about the situation, we’d like to ask the following questions:

1. When did the issue start? Were there any possible changes/updates made before this happen?
2. Just to confirm, you’re using the account where your Microsoft 365 Family subscription is associated with. Is that correct?
3. Have you checked with your colleague if you’re doing the same steps in sharing files by creating a link?
4. May we request a video clip that shows the exact issue? This is for us to investigate it further and we’ll attempt to replicate it at the same time. Regarding the video that you’ll be creating, you may upload that to OneDrive and share the link with us. Here’s an article that you may use for that: Share OneDrive files and folders.

The questions above can help us narrow down the cause of the issue and identify the recommendations that we can provide in the next response. We’ll wait for your reply.

Best regards.

Louie