Blank Microsoft Office 365 Interface

Question

Hello!

As the subject suggests, I have a problem with all Microsoft 365 products. Once I open any of them or a file that should normally open using these apps, everything is blank. Please, see the screenshot I have attached. I am desperate, as I cannot access my university notes, create new content or even access the settings of these applications. 

This problem has been previously posted, but I cannot seem to find a solution following the steps provided. I have tried reinstalling and repairing, all in vain. People seem to find solutions in their graphics settings, but in my Dell Inspiron 15 5000 Series there are no graphics' settings I can adjust. Please, help me find them, because I haven't even changed anything recently in order for the problem to arise.. 

Thank you in advance!!

[PII is masked by Gloria Li MSFT Support]

Answer 1

UPDATE:

I managed to disable Hardware Acceleration using Run (because as I mentioned, I was not able through the applications) and it worked!!

For anyone that wants to try:

1. Open the Run application on your Windows.
2. Type and execute Regedit.
3. Follow the path ΗΚΕΥ_CURRENT_USER\Software\Microsoft\Office\16.0\Common**.**

(If your version of Office is not the 2016 one, insted of 16.0 open the folder of your version).

4. Right click on the Common folder and click New\Key and name it Graphics.
5. Right click Graphics and click New\DWORD (32 bits) and name that DisableHardwareAcceleration.
6. On its options set the Value to 1 instead of 0.
7. Restart your computer.

I hope this can solve the problem for others the way it did it for me!

Answer 2

Thank you for the reply!

Yes, unfortunately, running both my PC in Safe Mode and running Office in Safe Mode did not work. Regarding the add-ins setting, I cannot navigate in any of the Office apps' interface in order to change anything. "Buttons" are not visible or accessible. 

I cannot seem to find the solution, especially considering that in between the time Office performed properly and now, I have not even switched on my computer for a task. I have only installed the latest updates for Windows 10.

Answer 3

Hello and thank you for the quick reply!

I have also tried running in Safe Mode and I was not even able to open Office Products.. 

I will try all other solutions and let you know, especially logging in from a different coputer.

What is strange is that I do not use my PC often. Since there where no classes in summer, I did not use it, so there is not a single change I can think that caused this problem, other than all the recent updates in Windows Update. If there is anything I can do in relation to this, please, let me know!

Again, thank you very much!

Answer 4

Have you tried starting in Safe Mode?

Shortcut to Start Word in Safe Mode or Excel in Safe Mode, Hold <CTL> key when clicking on icon orusing the Start menu search window and entering WINWORD.EXE /a or  WINWORD.EXE /safe  Don’t Assume ANYTHING!

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Don’t assume some part of the trouble shooting processes listed below doesn’t apply to you. Often there are things going on in the background that you just aren’t aware of. For example, when installing software it is all too easy to have an unwanted app installed if you don’t carefully read every screen.

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https://support.office.com/en-us/article/Work-with-Office-safe-modes-dedf944a-5f4b-4afb-a453-528af4f7ac72

************* Optional Reading *************

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Fix: “Microsoft Word has stopped working” – Turn off Addins in Pictures

**http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working**

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**How to find out whether any Word Add-ins have been installed**

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**Enable or disable add-ins in Office programs - Support - Office.com**

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Try the registry hack in this tip:

Blank UI or video driver crash

You might see blank UI or have the UI disappear when you hover in Office programs. Your video driver might also crash or hang.

Workaround    Try to update your video card driver or click File > Options > Advanced > Display, and then select the Disable Video Hardware acceleration box.

If you don’t see this box, you can set the regkey DisableHardwareAcceleration = 1 in

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics

Answer 5

Hi Anna,

Thanks for choosing Microsoft. I’m glad to offer some help.

Per your description, it seems that you open all Office files normally, it will become blank. I so, I assume you are using Windows, based on our test in Office(like Word, Excel and etc.) version 2009 for Windows 10, we cannot reproduce it, sorry for this trouble caused at your end.

To narrow down it, may I know have you checked the troubleshooting steps as below references?

Troubleshoot problems that occur when you start or use Word

Troubleshoot opening a blank screen when you double-click a file icon or file name in Excel

Considering you have tried reinstalling and repairing, you may open Office in safe mode to help identifying an add-in or extension that may be causing a problem on startup.

If the issue still exists in the Safe Mode, please check if this issue could be produced after performing a clean boot on Windows.

At the same time, you can try creating a new user profile to isolate whether the issue with your old account or not.

Create a user account in Windows

Create a local user or administrator account in Windows 10

We would like to confirm the below information to better understand your scenario:

1. How about a new file still gets the behavior?
2. When did the issue happen?
3. May I know there has any prompt or error? Pleas capture the screenshot of it.
4. Does the issue only happens on this specific device? If possible, please check other devices with the same account.

We are here to help you, any updates please let us know.

Best regards,

Gloria