Subscription is not recognized

Question

Subscription is not recognized

Anonymous

Hi,

I have a subscription for Microsoft 365 Single. It is an annual payment and the next payment is on November 26. So the subscription is active.

However, when I open Word or PowerPoint on the Mac or iPad, I am told that my subscription has expired and that I need to reactivate it. Why? What can I do?

Thanks!

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2 answers

Answer 1

Good Day Emanuel_33,

My name is Carlo, I am also using Office 365 and community member like you.

Let us work together to sort this out.

First, can you please check the expiration date of your subscription, go to this link below and sign in using the email address associated with your account.

https://www.office.com/myaccount

Once you signed in , check the expiration date.

If your subscription is not yet expired in that account, open the word application and check if the email address that is currently signed in in the Office word is the same as the one that is associated with your Office 365 subscription account.

Make sure that they are the same.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Hi,

I have a subscription for Microsoft 365 Single. It is an annual payment and the next payment is on November 26. So the subscription is active.

However, when I open Word or PowerPoint on the Mac or iPad, I am told that my subscription has expired and that I need to reactivate it. Why? What can I do?

Thanks!

Hi Emanuel_33

I had the same problem. To fix it, I reactivated each office app as follows:

Open the App (I did Word first)

Click on 'Word' in the top menu bar

Choose 'sign out.'

Now, quit the Word App altogether.

Open the App and sign in again, making sure you're using the correct email address, etc.

Open a new Word doc

Now the message at the top will say that you need to 'activate' your apps

Click ACTIVATE and it will link the App with your Microsoft subscription account.

I had to go through the same process with each App (Excel, etc.)

Bingo, you should be good to go!

Alea