Onenote Mobile (Android) not sync'ing Section tab color

Question

Hello all,

I am using OneNote Mobile (latest Google Playstore's version) from Android (Sony Xperia 10 III Android 11 or on

Levovo Tab Android 10) devices. Re-organizing my OneNote file, I updated section tab colors from my OneNote

Windows10 21H2/x64 -based O365 build 13801-21004 client and sync'ed the OneNote file stored on my

personal onedrive disk.

All changes I do are correctly sync'ed with my 2 android devices excepted one point :

All section colors are NOT sync'ed, meaning color-code I opted for from my pc side

does not match with the colors I see from mobile devices...

Bug ? Feature ?

OneNote Sections are also stored in section groups and sub-groups.

From Android side, expan/collapse is not working ...

Any idea ?

Thanks in advance for your replies.

Take care of you and your loved ones.

Cheers

Th

Answer 1

Hi ThierryF_Bel,

Thanks for your reply. It seems that you will have to report back to Microsoft.

Answer 2

Hello Kevin,

Thanks for your kind reply.

I confirm the entire OneNote book is correctly sync'ed excepted Section colors

(or ON-Mobile does ignore Section colors from sync'ed data for rendering).

Changes issued from any sources are correctly visible in other ON instances connected

to the OneNote book... So, no sync issue preventing changes to be deployed.

About resetting OneNote appdata, uninstall/reinstall or clearning cache

does not fix the issue, issue being present on different android devices (smartphone

or tablet)

Thanks !

TH

Answer 3

Hi ThierryF_Bel,

Welcome to Microsoft Community and thank you for sharing your concern with us today.

I understand that Onenote Mobile (Android) not sync'ing Section tab color. I am glad to offer you help on this issue.

All the other files are well synchronized, except for this label color, which is probably a bug. You could submit your question to

Microsoft by pressing Windows + F. However, I recommend a few methods to see if they can solve your problem.

Here is the relevant link:

Fix sync issues in OneNote for iOS or Android (microsoft.com)

Or you can reset your OneNote, but remember to save your files.

Here is the relevant link:

How to reset an app on Android without "deleting it" | Digital Citizen

(Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

Best Regard,

Kevin | Microsoft Community Support Specialist

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