"Something went wrong" code CAA50024

Question

Hi, i want to know if this problem is provocated for having the last version of the windows system (Windows11) or if tis related to my study account wich is the case, i also try to repair the application but because of my system there's not a version to repair my Windows version.

i really would appreciate the help, thanks.

Answer 1

Hi Diego A. Cruz,

Thank you for the reply and I am sorry that my suggestion didn’t work for you.

Considering this issue should be related to Azure, in this situation, I would suggest you contact the Office 365 administrators in your organizations and open a support ticket in the Office 365 admin center via the steps in the articlefor further help. The support team there has the correct escalation channel for this case. It may be the most efficient way in handling this kind of issue.

For more information: How do I find my Microsoft 365 admin? - Office Support

Thank you for your efforts and understanding.

Best Regards,

May

Answer 2

hi again, i dont have the possibility of do this because the same error is shown to me whenever i try to link my school account, so i dont really know what is the problem here, thanks again.

Answer 3

Hi Diego A. Cruz,

Thank you for posting in this community and I am sorry for this inconvenience caused to you.

In this case, you may try the following steps on your Windows.

1. Go to settings
2. Click Accounts
3. ClickAccess work or school
4. Click your work/school account
5. Click Disconnect

Then open any Office app and sign in your account again in Office and make sure “Allow My Organization To Manage My Device” is checked**.** Then, click Yes to see the result.

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If you have any concerns, please feel free to come back to share with us.

Best Regards,

May