Can't open a notebook

Question

Hey,

i have a notebook in my onedrive. It is opened in my laptop (windows 10), my phone (xiaomi) and my tablet (apple). Now i am trying to open it in another computer (windows 10 as well) and I get an error: "we couldn't find a notebook at -location-. A notebook usually has a table of contents file." I am not sure what to do.

Answer 1

Hey, thanks for the quick response.

Answering below:

Thank you for responding back here.

• It looks like you're on a Windows 7 computer correct me if I'm wrong. Yes I have Windows 7
• How do you open Notebooks in OneNote 2016? Did you select OneDrive personal or OneDrive for Business to sign in with your university account?

NOTE** You must be signed in as business account and not the personal one since you're using a university account**

I logged in as business account, didn't help

You may try clearing OneNote Cache.

Clearing the app cache and deleting all the temporary files stored in the cache folder may help you fix the issue.

1. Navigate toC:\Users\UserName\AppData\Local\Microsoft\OneNote\15.0 I have version 16.0
2. Then locate theOneNoteOfflineCache.onecache file.
3. Right-click on it and rename it toOneNoteOfflineCache.onecache.old.
4. Close and restart OneNote and check if you can access the problematic file location now. Didn't find the file.. maybe because I uninstalled and reinstalled Onenote?

Repair Office

Didn't help

Check If You Can Open the .ONETOC2 File

Had tried, got this error:

Tweak Your Registry Settings

1. Launch the Registry Editor, and navigate to Did not understand exactly what should I suppose to do
2. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity .
3. Then right-click in the right-hand pane and create a new DisableADALatopWAMOverride DWORD.
4. Double-click on it and change its value from zero to one (DWORD:00000001).

I would be glad to hear other suggestions,

Thank you so much for your help,

Roni

Answer 2

Look here:

https://blog.libinuko.com/2018/01/14/spo-troubleshooting-contributor-can-not-open-onenote-from-desktop-app/ 

Bernd

Answer 3

Hello Roni Gatenggo, 

Thank you for responding back here.

• It looks like you're on a Windows 7 computer correct me if I'm wrong.
• How do you open Notebooks in OneNote 2016? Did you select OneDrive personal or OneDrive for Business to sign in with your university account?

NOTE** You must be signed in as business account and not the personal one since you're using a university account**

You may try clearing OneNote Cache.

Clearing the app cache and deleting all the temporary files stored in the cache folder may help you fix the issue.

1. Navigate toC:\Users\UserName\AppData\Local\Microsoft\OneNote\15.0
2. Then locate theOneNoteOfflineCache.onecache file.
3. Right-click on it and rename it toOneNoteOfflineCache.onecache.old.
4. Close and restart OneNote and check if you can access the problematic file location now.

Repair Office

1. Launch the Control Panel and navigate to Programs.
2. Then select Programs and features, and click on Office 365 or OneNote 2016.
3. Hit the Change button and select the Quick Repair option.
4. Restart OneNote and check if the location error is history now.

Check If You Can Open the .ONETOC2 File

Several users confirmed they solved the problem by opening the .onetoc2 version of the problematic file. As a quick reminder, the .ONETOC2 file is actually a table of contents file that OneNote generates to better organize your notes. It’s usually located under C:\Users\UserName\AppData\Roaming\Microsoft\OneNote .

Tweak Your Registry Settings

1. Launch the Registry Editor, and navigate to
2. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity .
3. Then right-click in the right-hand pane and create a new DisableADALatopWAMOverride DWORD.
4. Double-click on it and change its value from zero to one (DWORD:00000001).

To sum up, if you want to fix the annoying OneNote error “We couldn’t open a notebook or that location,” clear the cache, update the app, and repair Office. Alternatively, check if you can open the .ONETOC2 file and access the content of the problematic file.

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post so that I can provide you additional troubleshooting steps.

Sincerely,Juhn J,Consumer M365 Forum Moderator

Answer 4

1. What troubleshooting steps you've done so far? I have tried to: Log out of my account, restart OneNote, log back in (didn't help) Uninstall and reinstall OneNote (didn't help) Open the notebook in other devices (works) Open the notebook in OneNote web (works)
2. What version of OneNote did you use in opening your notebook? OneNote 2016
3. Is this a shared notebook? or you're the one who originally created it? I originally created it
4. What kind of email account you've used to sign in to OneDrive to access your notebook? Is it a personal or work account? University account, mail.tau.ac.il
5. Can you please provide us a screenshot of the error message?

Thank you very much for your help!

Answer 5

Hello Roni Gatenggo,  Thank you for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum.We understand that you’re having trouble opening your notebook to another Windows 10 computer. Let’s work together to get to the bottom of this.Now in order for us to better assist you on this matter I need to ask:

1. What troubleshooting steps you've done so far?
2. What version of OneNote did you use in opening your notebook? Is it OneNote for Windows 10 (downloaded from Microsoft store) ,OneNote 2016 or OneNote for web?
3. Is this a shared notebook? or you're the one who originally created it?
4. What kind of email account you've used to sign in to OneDrive to access your notebook? Is it a personal or work account?
5. Can you please provide us a screenshot of the error message?

You may try to perform a quick troubleshooting with your OneNote app.

• If you're using OneNote for Windows ( the one that is downloaded from Microsoft store) please log out of your account, restart OneNote, log back in and check the results.
• If you're having an issue opening a notebook online ( ww.onenote.com) you may try using a different browser like Microsoft Edge and open it in a InPrivate Window.
• Please download OneNote 2016 if you haven't download it yet on your Windows 10 computer, please click on the I have provided below to be guided properly. Access the website and click on download.
• Install or reinstall OneNote for Windows****

For additional information you may check the links I have provided below.

>>Troubleshoot errors in OneNote for Windows 10 

>>Fix issues when you can't sync OneNote 

We look forward to your response on the results. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,Juhn J,Consumer M365 Forum Moderator