office无法激活

Question

已经尝试过卸载，更新，以及修复后，office仍然无法激活，致电微软电话4008301832后，仍为解决，客服让我致电4008203800，但迄今为止，人工客服仍未接电话

Answer 1

@沛霖 李

As KaelYao-MSFT said, currently, Q&A forum only supports English, I would reply you in English, this action could help other users on forum who encounter the same issue. Thanks for your understanding.

I would like to help you troubleshoot this issue, but I need more details.

• Wich version of Office are you using now? Such as Microsoft 365 apps, Office 2019 Home & Student.
• Is there any error message or error code pops up? If so, could you please take a screenshot and share with us.

If the Office is still on your machine, I suggest you run following command to check the information, and please copy the results and paste back.

• Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command in it, click Enter at last:
  cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus (If you are running 32-bit Office on a 64-bit operating system)
  cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

Here is an article, "Unlicensed Product and activation errors in Office" you may have a look.

Any updates, please feel free to post back.

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