MFA setup won't work. Redirects to https://account.activedirectory.windowsazure.com/securityinfo?isOobe=False&brkr=&brkrVer=6.12.1.0&clientSku=ID_NET45&personality=&authMethods=&authMethodCount=

Question

Hello,

I am unable to setup MFA for testing in demo environment. Please see the error below and advise resolution. While browsing for solution, came across someone's post in past had the similar issue. Not sure of resolution.

Old thread : https://answers.microsoft.com/en-us/msoffice/forum/all/login-to-office-365-redirects-to-weird-error-page/1c629953-6aba-4a24-9f3d-18b1a65895fe

Answer 1

Hi Subhash ,

I'm Mukesh and I will be happy to help you out with your question.

Microsoft TechNet might be right place to troubleshoot MFA related issues as this forum is dedicated for Office apps troubleshooting. Try posting here https://techcommunity.microsoft.com/

Also first ensure that you have enabled Modern Authentication for Microsoft Office on Windows devices and on the Online Office tenant. Be aware that Modern Authentication is only supported natively in a modern version of Outlook primarily the “2016” variation. Modern Authentication is not available with previous variations.

https://businesstechplanet.com/why-is-office-365-not-prompting-for-mfa/

Please follow the troubleshooting steps as per the link and share your results after this.

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

I hope this information helps. If you have any questions please let me know and I will be glad to help you out.

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Best regards
Mukesh