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Excel on IPhone Crashing

Anonymous
2022-09-13T22:34:43+00:00

When I open an excel file located on one drive on excel app on my iPhone and switch from one worksheet to another the app crashes.

Microsoft 365 and Office | Excel | For home | iOS

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  1. Anonymous
    2022-09-14T17:49:13+00:00

    I have a team of approximately 20 users who are having the same issue. The are using ipads and the Excel app on the ipad to open an excel file with numerous worksheets and when clicking between the worksheets, after about several clicks, the file closes. This is now affecting ALL files in excel opened via the app. The problem occurs at various intervals of clicking in the worksheets, ie 5 seconds up to 30 seconds of clicking. Ipad ISO versions are up to date and downloaded latest Excel app from App store and still issues with all excel files. This issues does NOT happen when using office online, just the excel app version.

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  2. Anonymous
    2022-09-15T20:01:14+00:00

    Microsoft released a new Excel app update yesterday 2.65.1 and it fixed the issues. Just update your app and everything should work again. The bug was in their release on 9/12/22 of 2.65 so they fixed it yesterday.

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  3. Anonymous
    2022-09-15T19:39:57+00:00

    Yup. Same here. Started crashing after update to ios16. The app closes instantly when I try and switch pages within a spreadsheet.

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  4. Anonymous
    2022-09-14T18:46:31+00:00

    I have the same problem, ever since I updated my phone's iOS to 16.0. When I select some of my worksheets they will open. When I select others, Excel closes down. My Excel app is up to date. It appears Excel is not working well with the latest iOS update. On my computer, all the worksheets on my spreadsheet work fine.

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  5. Anonymous
    2022-09-14T01:26:33+00:00

    Hi, Tarek . Thank you for your question and reaching out. My name is John and I’d be more than happy to help you with your query.

    I am sorry about that. Make sure that your using the latest app version. Go to the AppStore to check if the app needs to be update. And also, make sure that you are running the latest iOS version.

    Best regards, John

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