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Microsoft Exchange does not recognize my e-mail address. It's a correct e-mail address that still works on my phone. However, when I try to sign on via Outlook on my laptop, I'm prompted for a password and what I believe is the correct password does not work. When I try to sign on to Exchange to rest the password, Microsoft responds that the e-mail account does not exist.
How do I fix this?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Gregg
My name is Fred.
What subscription do you pay for the Microsoft Exchange service?
Do you have a business domain?
Try to sign on a private browser windows here:
Best Regards,
Fred