Error while using Webmail with Edge but not Chrome.

Question

Hi Experts,

I got a problem with one of the Domain user who accessing Outlook Webmail (outlook.office.com) on a particular computer.

She got the error message below:

Something went wrong

Please try the recommended action below.

Refresh the application

Fewer details

UTC Date: 2023-02-13T13:50:13.116Z

Client Id: E06E319E454046658D39AD072E70BC00

Session Id: 9ccf3917-931f-47d0-aba4-8eac233b1d00

Client Version: 20230127001.12

BootResult: configuration

Back Filled Errors: None

err: Microsoft. Exchange.Clients. Owa2.Server.Core.OwaUserHas NoMailboxAndNoLicenseAssignedException

esrc: StartupData

et: Server Error

estack: Error: 500

at S (https://outlook.office.com/mail/:2:260419)

at https://outlook.office.com/mail/:2:269339

st: 500

ehk: X-OWA-Error

efe: L04P123CA0574

ebe: L02P265MB3803

emsg: UserHasNoMailboxAnd NoLicenseAssignedError

She can access the Webmail with Chrome but not Edge on that computer.

I can access my Webmail with both Edge and Chrome on that computer.

She can access the Webmail with both Chrome and Edge on other computers.

Is it possible to solve this problem?

Thanks in advance.

Answer 1

Hi Inema Elyse MSFT,

Thanks for your information. I guess user's account already has exchange online license as she can access by Chrome or other computers. Just can't use Microsoft Edge on that particular computer.

User agreed to use Chrome but not Edge to avoid reinstall the whole computer.

So thanks again for your help and case closed.

Answer 2

Dear Kenny_Chau_NHS,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

As per your mentioned description about "Error while using Webmail with Edge but not Chrome." If the issue persists. to understand the situation and be able to offer you relevant suggestions, we would need a little more information. Kindly help us in providing the following information.

• May I please know that you face same situation when you try to use InPrivate Window?
• May I please know if you tried to remove her saved email on edge browser? If no, kindly try to remove it then clear cache then re-add it again.
• Could you Please let me know if you have attempted any troubleshooting?

This requested information will help us to narrow down the scenario and find the right troubleshooting.

 We are looking forward to your response!

Thanks for your precious time.

Have a nice day!

Best regards,

Inema | Microsoft Community Moderator

Answer 3

No, just normal session.

Answer 4

An Edge private session?