Onenote sync error - this section is incompatible with your cloud notebook - need resolving

Question

My notebook is not opening with any information I've put in it since last year! It comes up with a little note stating "Sync error - this section is incompatible with your cloud notebook".

Ive got a macbook and need these notes as they are my university notes from the whole year. How do i resolve this issue please. I cant find anything on the internet saying how to resolve this

Answer 1

Hello Sophia M,

I’m Gunasekar and I will be happy to help you out with your question.

The error message “This section was originally created in an older version of OneNote” typically occurs with standalone section files. These are sections that are not stored within a notebook. Because OneNote no longer supports standalone section files, the following steps need to be taken in order to view and edit such sections.

We can understand the problem at your end as it affects your work and we’re willing to help you in order to resolve the problem. You could try the following fixes below and share the outcome.

1. OneNote incompatible with cloud notebook (Related discussion thread for your reference)

https://answers.microsoft.com/thread/0f74db59-d44b-48cd-9409-d7adeecf3347

And related article for your reference: https://support.microsoft.com/help/2abf5ead-2426-44eb-9b98-29e858bb86da

2. If the issue persists, you could try the following fixes in the below article and check if it helps.

https://support.microsoft.com/help/299495ef-66d1-448f-90c1-b785a6968d45

• Select Mac.

3. I suggest you sync this notebook manually:

a. Pressing Shift + Command + S while OneNote for Mac is running. b. Go to OneNote Online and click Open in OneNote to sync these notebooks.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards
Gunasekar N