error code: CAA500E4

Question

error code: CAA500E4

Anonymous

hi. hope you can help me. after I set up microsoft 365 I noticed in my home that there is a "please sign in" on the upper right side of my laptop, when I click it it directs me to "sign in microsoft account" but after I enter my account there is an error and this is what appears.

Something went wrong

We couldn't sign you in. If this error persists, contact your system administrator and provide the error code CAA500E4

Type Size Additional problem information\

Error code: CAA500E4

Correlation ID: 81a4c54a-feec-4835-862-b96c56d8c6d3

Timestamp: 2023-02-25T19:35:17Z

More information: https://www.microsoft.com/wamerrors

Server message: Fatal error when decrypting OAuth response.

thank you and hoping for your urgent response. have a nice day ahead.

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2 answers

Answer 1

Anonymous

hey there.

Is this just a little work-around to get less error messages?
How can a outlook.com email adress or alias solve this if I am in a business account with business domain in MS365 / azure?

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Answer 2

Hello Abegael

Which operating system are you using?

Were you able to activate office ok or are you getting that message when you try to activate it?

Is your Microsoft account an Outlook.com (including other Microsoft-owned address) or from an outside company? If it is not an outlook.com address, try adding an outlook.com alias to your account and sign in using it.

-- Diane

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