Excel Accessing Printer (Not Responding)

Anonymous
2023-01-26T04:25:03+00:00

Hi,

Excel select printer to print error Accessing Printer (Not Responding)

How to fix this Error.

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2023-01-26T06:05:59+00:00

    Dear Korrawit,

    Greetings! Thank you for posting in the Microsoft forum.

    When you start Excel, it examines the default printer and video drivers that will display your Excel workbooks. Please change the default printer and then try again and check if the error appears.

    Starting Excel in safe mode starts the app without encountering certain startup programs. When you run Excel in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, the xlstart folder, and Excel add-ins. Please try starting Excel in safe mode to verify if this is the case.

    To know how to run Excel app in safe mode, see Open Office apps in safe mode on a Windows PC.

    Further, please ensure your Microsoft 365 apps are fully updated, sometime updating Office fixes issue. To check version information, open any Office app, such as Excel or Word, click File>Account, check for the info mentioned under Product Information. The latest version of Current channel is 2212 (Build 15928.20216). For other channel version info, see Update history for Microsoft 365 Apps (listed by date)

    If the version is not updated as mentioned in the article, please install updates and check if the issue remains. To know how to install updates, see Install Office updates.

    I understand sometimes the initial suggestion may not resolve the problem; however, we can work together to narrow down and resolve the situation. If you still need help, please provide us with the following information:

    1. Please provide us with the screenshot of Microsoft 365 Product Information. To get this screenshot, open Word or Excel on your system, click File>Account, capture the screenshot of all the information mentioned under Product Information.
    2. Do you get this issue with a specific Excel workbook? Please try a new workbook and check the result.
    3. May I know if you can print other Office and non-Office files such as (Word or PowerPoint, PDF, Notepad)?
    4. Since when you are getting this issue?

    We will look forward to your reply. We appreciate your understanding and co-operation. Have a nice day. Stay safe and stay healthy.

    Sincerely,

    Neha Singh | Microsoft Community Moderator

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