My notes keep getting deleted?

Question

Hi, I have just recently started using One note as a source for writing notes for my university lectures. But on multiple occasions now my notes have been disappearing? I keep going back to look through my notes to see half or even all of my notes, mysteriously missing. I am very confused as to why this is happening and it is frustrating as I am loosing hours of note working.

Thanks, Georgia

Answer 1

Hello *******,

Greetings for the day! I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum.

Could you please provide below information to help you with right information ?

1. Are you using Office 365 subscription or free version of OneNote?
2. Is OneNote sync happens to store the notes in OneDrive cloud?
3. Have you installed OneNote 2016 in windows device?
4. Are yo u trying to Sync OneNote from multiple devices?

If you have OneDrive and Windows setup, please follow below steps to reset OneNote.

1. Install all Office updates from this link - https://support.microsoft.com/office/2ab296f3-7f03-43a2-8e50-46de917611c5
2. Try to logoff from OneDrive app (OneNote by default stored in OneDrive). To sync the OneDrive changes, please run the "Onedrive.exe /reset" command in run.
3. If you encounter the OneNote not syncing when running the program, you can check whether it works normally on the Web Step 1: Launch OneNote, click File and select Info. Step 2: On the right window, right-click the link and choose Copy to continue. Step 3: Open the Web browser. Paste this link to the browser and hit Enter to open this notebook.
4. Verify this link to run the diagnosis for OneNote application. Try using the OneNote diagnosis tool. https://support.microsoft.com/office/299495ef-66d1-448f-90c1-b785a6968d45
5. Try to clear temp files, try following steps Step 1: Click "Run." You can also press the "Windows-R" key combination to reveal this dialog box. Type "%USERPROFILE%\AppData\Local\Microsoft\OneNote\16.0" You'll find a cache folder. Delete it after closing OneNote.

Step 2: Click "Run." You can also press the "Windows-R" key combination to reveal this dialog box. Type "onenote /safeboot" without quotation marks, and press "Enter." This command launches OneNote in safe boot mode, which enables you to change the software settings.

6. Try to sync a notebook manually, especially when you are working with others on a shared notebook Step 1: Launch OneNote, click File and choose Info to continue. Step 2: In the pop-up window, click View Sync Status button on the right side to continue. In the pop-up Shared Notebook Synchronization window, click Sync Now to continue.

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.