Not able to create support request to Microsoft

Question

Not able to create support request to Microsoft

Roy Pappachan 1

Hi All,

I have assigned with the roles "Contributor " & " Support Request Contributor " But I am not able to submit any support request.

Could you please help?

Thanks,
Roy

KarishmaTiwari-MSFT 20,862 Reputation points Microsoft Employee Moderator

2021-08-24T18:25:11.82+00:00

Can you please share your Subscription type-MSP, Pay as you go? Do you have a partner or account manager to handle your Azure account?
To create a support request, you must be an Owner, Contributor or be assigned to the Support Request Contributor role at the subscription level. To create a support request without a subscription, for example an Azure Active Directory scenario, you must be an Admin.

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
Roy Pappachan 1 Reputation point

2021-08-26T08:55:31.733+00:00

Hi ,
I'm not sure how to check the subscription type-MSP? I have account manager who has given me this access. In subscription( paid) level, I can see below roles assigned to me:

Contributor ( scope -Resource group (Inherited)),

Support Request Contributor ( scope - Resource group (Inherited)),

User Access Administrator (scope-Root (Inherited)).

Please let me know what other roles required to create a support request?
I'm trying to create support request in Cognitive services ( S0 model ).

Thanks,
Roy
KarishmaTiwari-MSFT 20,862 Reputation points Microsoft Employee Moderator

2021-08-26T18:31:00.847+00:00

@Roy Pappachan Please share/email your Subscription Id and a link to this thread to 'AzCommunity@microsoft.com' with the subject - 'Attn: Karishma' and I will enable a support request for you and share further instructions.
Roy Pappachan 1 Reputation point

2021-08-27T04:13:18.893+00:00

Attn: Karishma :

Hi,

Many Thanks for the response. My email ID is : roy.pappachan@Hans Peter .com

AzCommunity@microsoft.com
KarishmaTiwari-MSFT 20,862 Reputation points Microsoft Employee Moderator

2021-09-01T00:46:14.233+00:00

@Roy Pappachan Please send an email to 'AzCommunity@microsoft.com' with the subject - 'Attn: Karishma' and I will enable a support request for you and share further instructions.

Include your Subscription Id as well as link to this thread in the email.

Let me know if you have already sent an email.
Roy Pappachan 1 Reputation point

2021-09-22T11:56:24.13+00:00

@KarishmaTiwari-MSFT
I have sent an email. But still I haven't received any response yet.

Thanks,
Roy