Android version does not work anymore

Question

Hello.

The Android version of OneNote doesn't work anymore in my Galaxy S23 Ultra.

It crashes several times.

The Home screen (feed) is blank, not showing recent notes.

The filter to see notes does not show the "Samsung Notes" option.

I already cleared cache and data, un-installed, re-installed 5 times.

Coincidence or not, it all started after I joined the beta version and then left it to re-install the regular version. I don't know what else to do to solve this.

Thank you.

Answer 1

Hi Glauco.D, My name is Umar, and I'd be happy to help you out with your question.

Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

It seems that you are experiencing issues with the Android version of OneNote on your Galaxy S23 Ultra, and it crashes frequently. The home screen is blank, and the "Samsung Notes" option is not available in the filter settings. You have already tried clearing cache and data, uninstalling and reinstalling the app several times. Here are some steps you can take to troubleshoot and resolve the problem:

1. Leave Beta Program:If you experienced issues after joining the beta version, it might be worth rejoining the beta program and then leaving it again. This could trigger a more stable update to be installed.
2. Check for app updates: Go to the Google Play Store, search for OneNote, and ensure that you have the latest version of the app installed.
3. Clear cache and data for OneNote: Go to Settings > Apps > OneNote > Storage, and clear both cache and data. This may help resolve any issues related to app performance.
4. Uninstall and reinstall OneNote: If you haven't already, try uninstalling OneNote from your device and then reinstalling it from the Google Play Store.
5. Restart your phone: Sometimes, a simple restart can resolve temporary glitches or conflicts. Press and hold the power button on your Galaxy S23 Ultra and select "Restart" from the menu that appears.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

https://www.androidauthority.com/samsung-galaxy-s23-problems-fixes-3302245/

I hope this information is helpful. Please let me know if you have any other questions.

Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Best Regards, Umar Majeed.