Authenticator app not letting me enter code or add account

Question

Authenticator app not letting me enter code or add account

Anonymous

I am trying to log into my job outlook. It shows me a code to enter into the authenticator app. When I open the authenticator app it asks me to login to the work account and once I do that it shows me another code to enter into the app. However, I am already in the app and can't get any further. Once I'm already in the app it's telling me to open the app. It's extremely frustrating because I'm not getting anywhere

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Answer 1

Hi, Brandee Wynn

Good day!

Thank you for posting to Microsoft Community. We are happy to assist you.

According to your description, I'm sorry to hear that you're having trouble with the Authenticator app.

Based on your experience which is frustrating. Would you like to give an attempt for reinstalling the Authenticator app

and see if there's a same issue or not.

If the issue persists, As Microsoft has specific support channel resource for certain different support scope and attributes. Since we're focusing on Exchange Online, could you please redirect into the Microsoft Authenticator dedicating team - Microsoft Authenticator Tech Support which they have rich experience and more resources for this issue. We believe they would conduct in-depth of the given issue and provide you a more professional suggestion.

Thanks for your understanding and cooperation.

Sincerely,

Alex | Microsoft Community Moderator.