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Error code: 0xc0250103

Anonymous
2023-10-03T05:48:46+00:00

Hi,

"An unknown error occurred. (Error code: 0xc0250103)" comes up when I try to sync OneDrive to my second computer. What does this mean?

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2023-10-03T09:25:04+00:00

    Dear Jin Hyun Woo,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and would like to convey that there is no official Microsoft KB or third-party KB explaining about the cause of the error and since you are encountering the problem when trying to setup the OneDrive account on another PC, please reset the OneDrive sync client and check whether the same problem happens. Reference: Reset OneDrive - Microsoft Support

    If still the same problem persists after resetting the OneDrive sync client, please follow the below steps and check the outcome:

    Step 1: Click on the OneDrive icon in the task bar> Help & Settings> Settings> Account> Make sure to unlink any Office 365 account connected to OneDrive sync including personal OneDrive. (If there is no account linked to OneDrive sync client, please continue with Step 2).

    Step 2: Quit OneDrive sync client> Uninstall the OneDrive sync client (Turn off, disable, or uninstall OneDrive - Microsoft Support)

    Step 3: Open the File Explorer> C drive> Users> Folder with the user profile having the problem> AppData> Local> OneDrive> Move the Cache folder to Desktop> Go back to Local folder path> Go to Microsoft folder> OneDrive> Move the complete folders to Desktop location.

    Step 4: Go to the Control Panel> User Accounts> Credential Manager> Windows Credentials> Remove/Delete identities related to OneDrive.

    Step 5: Restart the PC> Install the OneDrive sync client (OneDrive release notes - Microsoft Support – download and install the latest Production version)> Setup the user account on the OneDrive sync client> Check the behavior.

    If still the same problem persists, can you please check whether Proxy, Firewall, Antivirus or VPN is enabled on your device? If yes, please turn off temporarily and check the outcome.

    If still the same, then please check with the other users in your Office 365 organization are able to setup their account on another PC.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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