SMTP-Installation Problems

Question

Hello,

i want my accounting software (Billbee) to send the invoices directly to the customers automatically. For that i have to install an SMTP server. I filled out the form (see picture) but when i want to send me a Test-Email, there occurs an error. Following text was sent to me from Billbee support:

The error "Non-success DATA terminator response means that we don't get any feedback when sending an email.

The code "554" indicates that the recipient servers are blocking the mails. Unfortunately, this cannot be determined precisely for us. The error is passed directly from your mail server. You would have to contact your mail provider directly for this. Your sender email/URL may have ended up on a spam list and is therefore blocked by the recipient servers. This is a common cause of error 554 when sending mail.

You would have to contact your SMTP hoster to get more information and to check my suspicion and, if necessary, to get information on how your domain can be removed from the spam lists again.

There are other possible causes, your hoster should be able to tell you more. The error cannot be fixed by Billbee settings, but would have to be addressed directly from SMTP server side as it comes directly from the server.

It would be very great if someone could help me with that.

Answer 1

I can’t contact Microsoft support directly as you can see in the image. Here is an image of the way how i contacted support. They always lead me to my mail provider. I am using microsoft 365 (office). When i mentioned that the recipient server rejected my mail i meant that i was setting up my SMTP-Server in Billbee and there was a button which said „send test email“ so that i could see if it’s gonna work but it didn’t

Answer 2

Dear Niklas Ecom,

Thanks for your update.

Would you please tell me how did you contact the Microsoft support? And which Microsoft product are you using? As you mentioned that the recipient server rejected your email, did you mean that the recipient is using Microsoft mail service? Please share some detailed information so that I can understand your scenario clearer.

If your sending IP is blocked by Microsoft365, you may go to Delist IP - Delist IP (office.com) to request to delist your IP from Microsoft backend.

Hope the information above can be useful. Please let me know if you have any update.

Thanks for your time and your understanding would be highly appreciated.

Sincerely,

Sherry | Microsoft Community Moderator

Answer 3

Thank you for your reply and help!

But the problem is that i can’t contact Microsoft support directly because they always lead me to my mail provider (godaddy) and they can’t help me here because i contacted them several times.

Do you know what i can do now?

Answer 4

As far as I know, Billbee isn't part of Microsoft in any way. Therefore, it would be best to contact the software manufacturer directly on this issue. Go to https://www.billbee.io/hilfecenter/unser-support.

Since your screen shot is in German, I guess that you speak the language. :-)

Answer 5

Dear Niklas Rechter,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

Based on your description, you are using accounting software (Billbee) to send the invoices directly to the customers automatically. And you are getting 554 error. (For your information security reason, I masked the private information in your screenshot to prevent phishing/spoofing risks, please comprehend.)

From the issue details, I was wondering do you have the SMTP server integrated with Microsoft365, as you want to contact Microsoft server? If yes, there is possibility that the sending IP/URL need to be delisted from the spam list of the server (backend side), please comprehend that our forum support has limited permission and could not access the backend server. In this situation, we suggest you contact the higher-level support for Office 365： Please go to Office365 admin center>Support>New Service Request.  The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket: Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to help check the root cause from background directly.

If you are not using Microsoft365 or other Microsoft products, you may need to contact your server host for further support.

Hope the information can provide the best channel for you. If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

Thanks for your precious time. Have a nice day！

Sincerely,

Sherry | Microsoft Community Moderator