A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Dear Andrea,
Thank you for posting this question in Microsoft Community.
Apologies for the inconvenience caused and please don’t worry, let’s work together and try to move in the resolving direction.
You could try to repair your OneNote app.
Repair an Office application - Office Support
As a workaround, you could use record directly in Word instead of in OneNote.
If you need any further assistance or any misunderstanding from our end, please feel free to post back to us.
Thanks for your patience and understanding. Have a good day!!
Best Regar