OneNote Android Sections Not Shown

Anonymous
2024-03-20T13:38:05+00:00

When I open the app I can see my different Notebooks and the page I worked on last time but Sections under any Notebook are not shown. Even when I refresh the Section part they are still not shown. But, when I create another section under Notebook all my Sections under that Notebook start to be shown like nothing happened.

Microsoft 365 and Office | OneNote | For home | Android

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  1. Anonymous
    2024-11-06T08:49:05+00:00

    This does not solve the problem.

    I've a fully updated version the app, restarted several times, I use the android app and this has been a problem for months.

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  2. Anonymous
    2024-03-20T15:15:02+00:00

    Hello Ata U,

    I am Michael, an Independent Advisor and a Microsoft user like you. I am here to work with you on this issue.

    This can be extremely stressful and time consuming for you. Again, I am sorry you have to go through this.

    There are a few troubleshooting steps you can take to resolve this issue.

    1. Sometimes, simply restarting the app can fix minor display issues. Close the app completely and then reopen it to see if the sections appear as expected.
    2. Check if there are any available updates. Updating to the latest version may resolve any bugs or issues that could be causing the sections not to display properly.
    3. If restarting the app doesn't work, you can try clearing the app's cache. This will remove temporary data that may be causing the display issue. Go to the app settings on your device, find the option to clear cache for one note, and then reopen the app to see if the sections reappear.
    4. Ensure that your app is syncing properly with the cloud service where your notes are stored. If there are syncing issues, it could affect the display of sections. Check your internet connection and the sync settings in the app to make sure everything is configured correctly.

    If these steps do not work please can you show me a screenshot of the issue, so I can have a deeper understanding of the problem.

    I hope the information helps! If there is any update or I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Kind Regards, Michael

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