Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,714 questions
Movies & TV / UWP 7.1 audio support
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 77%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jan Drozd
111
Reputation points
Hello,
does Movies & TV app (and UWP MediaPlayerElement) support in any way 7.1 sound?
We've tried to play samples from https://thedigitaltheater.com/dolby-trailers/ but they play without audio.
I've also tried to convert these to MP4 with AAC audio codec which plays well in VLC, but Movies & TV app is simply silent (no audio).
How to enable support for 7.1 sound in Movies & TV app? Is there any codec we should use for this purpose?
{count} vote
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 22%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jheela 0 Reputation points2023-09-26T20:03:21.3833333+00:00 Update Your Operating System and App: Ensure that your Windows operating system and the Movies & TV app are up-to-date. Sometimes, updating to the latest version can resolve playback issues and improve compatibility.
- Check Audio Settings: Verify that your system's audio settings are configured correctly. Make sure that your sound output device (e.g., speakers or headphones) is set up for 7.1 surround sound if you have such a setup.
Codec Compatibility: The Movies & TV app may have limited support for certain audio codecs. For best compatibility, you can try converting your video files to a format that is more widely supported. You mentioned AAC audio, which should be supported. Make sure you are using AAC as the audio codec and H.264 or H.265 for video.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 9%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Stella Erwin 0 Reputation points2024-10-05T10:08:50.92+00:00 Hi Jan,
It seems like the Movies & TV app may not natively support 7.1 audio, as it's primarily designed for more common audio formats like stereo and 5.1. The issue you're experiencing with no audio could be due to missing codec support or limitations within the app itself.
Here are a few steps you can try:
- Install HEVC and Dolby Audio Extensions: These are available in the Microsoft Store and may help with better handling of advanced audio formats like 7.1. You can search for the HEVC Video Extensions and Dolby Access apps to install.
- Convert Audio Format: Since you mentioned converting the file, ensure you're using an audio codec that Movies & TV app can handle, like AAC-LC or Dolby Digital (AC3). Some users have reported success converting audio to 5.1 rather than 7.1 for compatibility.
- Try Third-Party Apps: If all else fails, you might want to use VLC or another media player that has better support for 7.1 audio as a workaround.
Hope this helps!
You can also try MagisTV which is a great application for watching live Movies & TV
Sign in to comment
1 answer
Sort by: Most helpful
-
Deleted
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more