Activation fails

Question

I have Microsoft 365 subscription. It is installed to only 2 computers and installation to third gives error message " This account doesn't have a Microsoft 365 license". The same account works on the first computer.

None of the instructions help.

I have installed MS Office a thousand times, it is not that I can't.

This is a bug and I need it fixed.

I have a presentation tomorrow.

I sent an invitation to my other account, but that doesn't work either.

Claims it is a personal account and the program will not run.

Answer 1

No, that was not the problem at all.

I have paid for my subscription, and it works on my desktop, but when I was trying to activate it on my laptop, it said I have no licences left.

I used the same email address (******@aaaaec.fi) on both.

Then I tried with another email-address (******@rpky.fi) and that worked.

br Leo

Answer 2

Hello, Leo Mustonen.

Welcome to Microsoft community.

According to your description, I understand that you seem to be having issues updating your payment method for your Microsoft 365 subscription. This is indeed very frustrating, I truly understand how you're feeling at this time. This matter really needs to be responded to and handled quickly and effectively. Please don't worry, any erroneous charges will be refunded, I will do everything I can to help you.

I would like to confirm more specific information with you so that I can more accurately determine the problem you are encountering and better assist you:

• You can share a screenshot of specific prompts or error codes with me when you can't activate Office so I can get a more visual idea of what you're currently experiencing.
• Check the login device details for the account to which you have a subscription： Sign in to access the Microsoft account - > In the Devices option - > check if the devices displayed； ⭐ You can try removing the problematic device to refresh the device status and remove the device you don't need You can share the screenshot displayed with me  so that I can help you more specificallyhttps://learn-attachment.microsoft.com/api/attachments/dc68d13e-46a8-4ac5-a6c7-38fa641fef91?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/dc68d13e-46a8-4ac5-a6c7-38fa641fef91?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">

Once I have obtained more information about the above, I will be able to provide you with more targeted assistance.

Best Regards,

Hannah.Z- MSFT |Microsoft Community Support Specialist