Restricted account

Question

Restricted account

Anonymous

I have just paid my yearly subscription but my account was reinstated briefly and now back to restricted use. Can you update ,my account please? Funds has left my account already.

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Answer 1

Hi Julienne Burroughs ,

Thanks for visiting Microsoft Community.

I understand that you are experiencing difficulties in unlocking the premium features of Office after paying for an annual subscription.

Firstly, please log in to account.microsoft.com/services using the account through which you purchased the subscription. There, you can verify whether the status and expiration date of the subscription align with your actual payment details. If they match, you can log into this account within the Office application by navigating to File > Account > Switch Account. If they do not match, please follow the specific steps below to contact our online chat support for further assistance.

Click on this link Contact - Microsoft Support , log in your personal Microsoft account and search for "Contact Microsoft Support."
Click on "Contact Support."
Select the product and issue type.
Finally, choose "Chat with a support agent via web browser."

Best Regards,

Jonathan Z - MSFT | Microsoft Community Support Specialist