Lost my 2nd Factor

Anonymous
2025-03-25T12:58:26+00:00

Hello, I've bought a new phone and apparently was too eager to reset my old iPhone.

Therefore, I've lost my ability to use my 2FA Login. I am the admin of my company and can't reset it.

There is also no 2nd admin.

How can i proceed? My Account E-Mail is: m****@linovy.de

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Qihan Liu 3,121 Reputation points Student Ambassador Volunteer Moderator
    2025-03-25T13:32:11+00:00

    Hi.

    In this case, you should contact the Microsoft 365 Data Protection team. As you are unable to access Admin Portal, you can contact phone support and ask them to escalate to data protection team after briefly describing your situation.

    Global customer service phone numbers: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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