Excel hangs on "Accessing Printer"

Question

We are using Microsoft 365 for Business. I have about 35 users with a mix of Windows 10 and 11.

I have 2 users that, AFTER a restart, will open an Excel file in OneDrive that is hosted in our SharePoint fileshare, only for Excel to hang on "Accessing Printer" and never actually open. They close Excel and then re-open and it functions just fine until the computer is shut down or rebooted. It only happens once and then it's fine after that.

I have tried the following things:

-Quick repair of Office

-Online repair of Office

-Uninstall/Reinstall Office

-sfc /scannow

-DISM commands

-Disabling add-ins (there was only Adobe)

-Uninstalling/Reinstalling our one networked printer

-Uninstalling all other printers

-Clearing the Office file cache

-Added our SharePoint as a trusted location in Excel

-Updating Windows

As far as I know, it is only these 2 users and both are on Windows 11. This has been happening for months and don't know if it was related to a particular update or other change. It is NOT an issue with any one particular file. It tends to be one of the first ones that are opened on a particular day. One of the users is tech-knowledgeable and thought that there might be a correlation between OneDrive items that were cached locally and ones that were fully cloud, but that theory was proven false.

I reached out to Office support and they said if I had done all that and it didn't resolve the issue that it was a problem with Windows, not Office/Excel.

I want to avoid having to do a full reset.

Answer 1

Dear Alex,

Greetings. Thank you for posting the thread to our community.

I understand you have 2 users experiencing issue when opening Excel file. For the situation you've encountered, I do understand the inconvenience caused and feel very sorry about it.

I have sent a private message to collect information from you, you can post your reply there so it can protect your privacy and data. please access the private message via this link: Private Messages - Microsoft Community

Appreciate for your patience and understanding.

Sincerely,

Tina | Microsoft Community Moderator