One Note cannot save documents and therefore cannot serve its basic function.

Question

several times I have made notes on readings I have done in preparation for essays and they have not saved. I worked most of the day yesterday, after signing in and checking it was synced. However, today I woke up and saw that all my work from the previous day was lost. This is not acceptable for people who use their notes for writing pieces of work and should be fixed immediately. I have read countless other stories where people have had similar issues and I cannot possibly understand a reason why this major corporation cannot fix the most necessary function.

Answer 1

Hi GM_933

welcome to the Microsoft community.

I understand that you're having trouble using OneNote.

Onenote is a software that requires an internet connection, OneNote's data storage is synchronised to the OneDrive cloud in real time. It is through OneDrive to save the data, so please keep the network smooth when using it.

Here are some methods used to recover data for your reference.

1. Open OneNote, click ‘History’ >> ‘Recent Edits’ to see if there are any recent records. 2. Open OneDrive, click ‘History’ >> ‘Recent Edits’ to check if there are any recent records.
2. Open OneDrive.live.com, click the gear icon in the upper right corner, click ‘Options’ >> ‘Restore OneDrive’, according to the information prompts to restore to the time you want.

Here are some ways to help you circumvent OneNote save failures.

1. OneNote export to local, OneNote also supports local storage of data: Click ‘File’ >> ‘export’, OneNote saved locally, you do not have to worry about the network problems caused by the OneNote save failed
2. Change the save location, save to the local: Click ‘File’ item, select ‘Information’, and then click Settings, select ‘Properties’ in the menu. Change the location of your laptop to the address of your local hard drive and wait for the backup to complete.
3. Check the sync status of the files after each editing, click ‘File’>>‘info’>>‘View sync status’ to make sure the the current sync status.

If you urgently need OneNote save button and lost file recovery.You can also contact OneNote technical team to react your problem to the technician.

Open the desktop version of OneNote, click ‘Help’ >> ‘Feedback’, describe your problem and send it to the Microsoft technical team.

Many of Microsoft's features are developed and improved based on user feedback, so please be patient when sending your feedback.

I hope this helps, let me know if this is contrary to what you need.

Best Regards.

Petter.Y -MSFT | Microsoft Community Support Specialist