Stop sharing a subscription

Question

Hi, I shared my subscription with my husband but used an old email account to invite him. I cancelled the sharing, deleted the apps in his PC and sent him another invitation with a new email account. He accepted the invitation and reinstalled the Microsoft apps. However, the apps (Word, PowerPoint, Excel) are licensed to the old email account. How can I modify that?

Answer 1

Dear Diana Barreneche

Thanks for your reply, glad your issue has been resolved.

If you think the above answer is helpful to you, you can mark [Yes] to help us improve the support experience and help others with similar problems.

Thank you for your trust in Microsoft. If you encounter other problems later, you are always welcome to ask questions in the Microsoft community.

I sincerely wish you a nice day and all the best!

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Answer 2

Dear Diana Barreneche

Thanks for raising your concerns in Microsoft Community.

According to your description, I understand that you have subscribed to Microsoft 365 Family and want to cancel the sharing of an old account. I understand your feelings and this problem is indeed troubling.

First, you need to check the sharing list in the account to see if the old account still exists: you need to visit [Subscription], the interface will display Microsoft 365, and the sharing list will be listed to check if there is an old account. If so, click [Cancel sharing] next to the user name to activate it.

After cancellation, the old account will no longer have a Microsoft 365 license.

If Office still recognizes the old account, you need to check whether the old account is logged in on this computer: In the computer's [Settings] > [Accounts], check [Email and Accounts], [Other Users], and [Sign in to Work or School Accounts] to see if the old account exists. If it exists, you need to delete it.

You can then log out of your account in Office and log in again with a new account to see if Office can recognize it successfully.

If the problem persists, can you take a screenshot of the [Account] interface in Office and share it with us through a reply? This will help us clarify the specific circumstances of the problem.

I hope the above information is helpful to you. We are looking forward to hearing from you and will continue to assist you.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Answer 3

Dear Tracy,

Thank you so much for your reply. I could solve the problem by selecting the option "Update license" in the "About XXX" section of each application.

Best regards,

Diana