Problems syncing folders

Anonymous
2025-02-25T00:15:54+00:00

Good afternoon, my question is: I have a Windows 10 computer. When I sync my account on One Drive on the computer, it doesn't allow me to see the files in my shared folder, but in my explorer I can see all the files in the shared folder. I have already uninstalled and reinstalled One Drive, but it still doesn't allow me to see those files. Can you help me?

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2025-02-25T03:37:12+00:00

    Dear Alberto Macías Portilla**,**

    Good day! Thank you for reaching out to the Microsoft Community. I’m here to assist you with this issue.

    I apologize for the trouble you’ve experienced, and I completely understand the inconvenience. Please accept our apologies for this.

    From your description, I've found that the Microsoft product team is aware of this issue and has updated the official article accordingly. For your reference, here is the article: Add and sync shared folders to OneDrive for Home - Microsoft Support.

    As a temporary solution, please access the shared folder through the browser, and we hope that the issue will be fixed soon.

    If the scenario above is not consistent with yours, you can also post back and point it.

    Again, I am sorry for the inconvenience, and I truly appreciate your patience and understanding. Thank you for your time and cooperation.

    Sincerely,
    Sophia.

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