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Issue with missing credentials banner

Anonymous
2025-04-11T05:26:00+00:00

Hello

Please i need your help on this issue.

We are having an issue with missing credentials banner.

Several weeks ago, Office 365 began warning that I was not logged in when using Word.

When I logged in  (over and over), it flashed the missing credentials banner at the top and refused to accept a sign-in. It never even asked for a password.

Is there a way to EASILY restore these credentials? I am not aware of any system configuration changes in the last six months or so.

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2025-04-11T09:15:07+00:00

    Dear Mike Paul2,

    Thank you for posting in Microsoft Community. Apologies for the inconvenience caused to you by this behavior. Before moving forward, we need more detailed information about the situation you are experiencing.

    • Which account type you are using currently? Is it a Microsoft personal account or Microsoft business account?
    • Kindly provide screenshot of the error message

    Suggestions:

    • If you login as a business account in office 365, kindly check there are no multiple accounts existing, please sign out of all the accounts and sign in again
    • Please check the related subscription you are having make sure you have the active service

    Best regards,

    Trang - MSFT | Microsoft Community Support Specialist

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