Unable to receive Verification code for Microsoft 365 Business Basic

Question

Hello everyone,

I'm trying to register one month trial subscription for the Microsoft 365 Business Basic plan. Unable to receive the verification code through SMS or call to proceed further. Could you anyone help me on this?

Thanks in advance

Answer 1

Hello everyone,

I'm trying to register one month trial subscription for the Microsoft 365 Business Basic plan. Unable to receive the verification code through SMS or call to proceed further. Could you anyone help me on this?

Thanks in advance

Dear Customer, I am sorry to hear that you are having issue receiving the verification code, below are few steps you could check to resolve your issue:1. Make sure the mobile phone number is entered correctly
Check the format: Ensure that the mobile phone number entered contains the country/area code and has no extra spaces or symbols.
Carrier Restriction: Some virtual carriers or overseas numbers may not support receiving verification codes; it is recommended to use a number from a mainstream local carrier.

2. Troubleshoot network or operator problems
Signal Stability: Confirm that the mobile phone signal is good and try to re-request the verification code after switching to a different network (e.g. Wi-Fi vs. mobile data).
SMS Filtering: Check if your mobile phone has enabled the spam blocking function, or if there are any text messages in the "Blocking Record".
Delay problem: There may be a delay, it is recommended to wait for 5-10 minutes and try again. If still no result, try the voice call verification option (if provided by the system).3. Contact us directlyYou can directly call Microsoft Support Hotline Customer service phone numbers - Microsoft Support (weekdays 9:00-18:00) to explain the issue and request live assistance. I hope this can help!

Best regards,

Dustin - MSFT |Microsoft Community Support Specialist