Microsoft 365

Question

Microsoft 365

Anonymous

To who it may concern,

I have a bought a microsoft 365 for our community on 10/06/2025 but no activation code received yet.

When I am using mircosoft 365 on the laptop, the message is asking me to activate microsoft when I have already purchased that on behalf of our community.

Please help to sort out this issue ASAP.

Thank you.

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1 answer

Answer 1

Hi Rwandese,

I'm Christine, I'll be happy to assist you. Looks like the MS Office 365 that you've purchased for your Community is asking for activation.

All you have to do is to sign in the account that you've used to purchase the MS Office 365 as the license has been associated to the account already.

If it's already signed in, please close all the MS Office apps and open it again. Please sign out and sign back in the account that you've used.

Note: You can see the sign in option from the Office apps, and look for it at the upper right part of it.

And in case it didn't help, you will be needing to reach the MS Accounts & Billing Support to check your account.

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in (the one with the subscription)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine L