Grey cloud

Anonymous
2025-04-15T02:56:42+00:00

Hi,

My grey cloud is not working, i tried below but no feedbacks

  1. press the cloud to go setting, unlink to the PC, no feedback
  2. press onedrive in window left hand side corner, no feedback
  3. online one drive is sync, but not connect to one drive APP.
Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2025-04-17T23:53:22+00:00

    Hi Sam,

    Welcome to the Microsoft Community. 

    From your description, sorry to hear that you have experienced some issues. 

    Sincerely apologize for the inconvenience you have experienced. As you mentioned, the issue is with grey cloud, which is your personal OneDrive. Please confirm you are sign in with the same account.

    If it's no responding, you could try to reset OneDrive following the instructions with this link.

    Reset OneDrive - Microsoft Support

    Thanks for your patience and understanding. Should any uncertainties arise subsequently, please feel free to seek assistance once again.

    Best regards,

    Serena - MSFT | Microsoft Community Support Specialist

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