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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hi Mikan ,
I'm Christine, I'll be happy to assist you. Sorry to hear that your MS Office 365 renewed by its own, it means the auto renewal is enabled. I just want to set your expectation, we don't have access to your account as we are also a fellow users here in the community.
You may check the link below on how to request a refund and cancel the subscription:
https://support.microsoft.com/en-us/account-bil...
And in case it didn't help, you will be needing to reach the MS Accounts & Billing Support to check your account.
Kindly open this link: https://support.microsoft.com/contactus/
Ensure that your MS Account has been signed in (the one with the subscription)
Type "Chat with an agent" and hit Enter.
Please click the "Contact support"
Please select the "Products and services"
Please follow the prompts to connect with a live agent.
You may also choose the "Call me back" option if you prefer to receive a call.
Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.
Thank you,
Christine L
Independent Advisor