Cancel Subscription

Question

Cancel Subscription

Anonymous

I have an account under the email ** Remove PII** The email address is a dead address. I would like to cancel that account and cannot access it. I have tried all the recovery methods I have found on your website . Nothing has worked. I need to cancel this account because my 365 subscription is on auto renew. I have opened a new account under a good email address and will set up a new 365 subscription as soon as I get this resolved.

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1 answer

Answer 1

Hi

Welcome to Microsoft Community.

This is a technical discussion community is not authorizedto investigate issues regarding subscriptions and payment, but I will point you in the right direction.

The best way to handle investigating this issue is to contactMicrosoft's department at Billing & Subscriptions for one-on-one assistance.

Contact Microsoft Support：

Visit this website: Contact - Microsoft Support
Type Contactin the search box.
Now click Get help, and Select Contact Supportor sign in to contact support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category.
On the Category tab, choose Manage My Subscription.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Please Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.)so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.*

Thank you for your patience in reading, we hope this information has been helpful to you.

Best Regards,
Ian Ng - MSFT | Microsoft Community Support Specialist.