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Keep getting error message when adding a new payment method.

Anonymous
2025-07-09T08:15:26+00:00

I have tried to add a new payment method. I have tried a number of cards. Keep getting same error message. Please assist.

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Anonymous
    2025-07-09T16:25:46+00:00

    Hello Jessica, Thank you for posting this issue on community forum.

    As you’re still seeing the same error even after trying different cards it looks like the system’s just not accepting your updated payment info. Persistent errors across multiple cards often mean the issue lies elsewhere like billing settings, region mismatches, or a glitch in Microsoft’s payment system.

    In this case double-check that your account’s country/region matches the country associated with your payment card. Even a slight mismatch there can cause the transaction to be declined.

    If you’ve already done that, try signing in to your Microsoft account from a different browser or clear your browser’s cache and cookies sometimes that resolves issues with the payment page not communicating correctly.

    If I have misunderstood your situation, please don't hesitate to clarify, and I will adjust my recommendations accordingly.

    Appreciate your understanding and patience.

    Sincerely,Jassi2607 | Microsoft Community Moderator.

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