QR code in Forms not working

Question

I created a survey in Forms to evaluate an orientation session. I provided the QR code from the Forms screen to attendees but some respondents found the QR code did not work. In some cases they were taken to a screen to log in or create a Microsoft account or to a screen to purchase Office.

I had tested the QR code myself and found it took me directly to the survey.

How can I ensure the QR code will work for everyone taking the survey?

Answer 1

Hi! Can you validate if everyone is having the same trouble, or there are few people that can access the QR code and selected few requires log-in?

If all of them having issues, please proceed with the troubleshooting below.

You need to change the permissions to ensure anyone with the QR code can respond.

• Open your form in Microsoft Forms.
• Click the "Collect Responses" button (top-right).
• Under "Send and collect responses", make sure to select:
  • Anyone can respond
• After selecting "Anyone can respond", copy the new link or QR code.

You can test it if your another device with another account.