How do I fix this onedrive error code

Question

I can not log into my OneDrive account. I only get this message when I do.
The webpage at https://onedrive.live.com/?login_hint=timothyeroberts%40outlook.com might be temporarily down or it may have moved permanently to a new web address.

Answer 1

Hi,

If you're unable to access your OneDrive account and see an error message about the page being temporarily down or moved, it could be due to a service outage, account deactivation (especially for school or organization-linked accounts), browser cache issues, or network problems. To resolve this, check Microsoft’s service status, try logging in from a different browser or device, clear your browser cache and cookies, use incognito/private mode, verify your account status at account.microsoft.com, and test your network connection. Disabling browser extensions or switching to a different login URL may also help.

Regards,

Jeric.

Answer 2

Hello there, 

Thank you for reaching out to the Microsoft Community. I see that you’re unable to access your OneDrive account. I'll be happy to assist you with sorting it out.

What the Error Means 

The message: 

"The webpage at https://onedrive.live.com/?login_hint=******@outlook.com might be temporarily down or it may have moved permanently to a new web address." 

...usually indicates one of the following: 

• A temporary outage or issue with OneDrive’s login service. 

Your account may be in a locked or deprovisioned state, especially if it was previously tied to an organization or school. 

A browser or network issue preventing proper access. 

Steps to Fix It:

1. Check Microsoft Service Status 

Visit the Microsoft Service Health Dashboard to see if OneDrive is experiencing any outages. 

2. Try a Different Browser or Device 

Use Microsoft Edge or Firefox instead of Chrome. 

Try logging in from a mobile device or another computer. 

3. Clear Browser Cache 

In Chrome: 

Go to Settings > Privacy and Security > Clear browsing data. 

Clear cached images and files. 

Restart the browser and try again. 

4. Check Account Status 

If your account was previously linked to a school or organization: 

It may have been deactivated or locked if the subscription expired. 

Try logging in at account.microsoft.com to see if your account is still active. 

5. Use Private/Incognito Mode 

Sometimes extensions or cookies interfere with login. Try: 

• Opening Chrome in Incognito Mode or Edge in Private mode by pressing Ctrl+Shift+N. 
• Navigate to onedrive.live.com and log-in. Test if you can successfully login and access that specific link.

I hope this helps you. If you need more assistance, please feel free to reply to this thread. 

Cheers! 

Restee M. 

Microsoft Community Contributor