Error message: "We don't support that country code. Add an email instead."

Question

I live in Ghana, and I wanted to add my phone number to my Microsoft account for extra security. But whenever I select 'Ghana(+233)' from the list of country codes and type in a Ghanaian phone number I'm always given this error message: "We don't support that country code. Add an email instead."
My question is why on earth would Microsoft even include Ghana in the list of country codes if it's not supported??? And this issue has been around for a long time with no solution in sight.

Answer 1

This is the most retarded thing Microsoft, like really Microsoft can't even solve! OMFG!

Answer 2

Hey there! Nice to meet you!

Based on your description, there may be an issue with the phone number you are trying to add. Kindly try to perform these steps for us to isolate the case:

1. Clearing the cache and cookies of your browser.

To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del. You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.

2.Disabling extensions / going incognito or in-private browsing.

In Microsoft Edge, select Extensions located to the right of your browser address bar, then select Manage Extensions.

Select the toggle next to the extension you want to turn off.

3.Changing browsers. (Google Chrome, Microsoft Edge, Safari etc.)

4.Disconnect from VPN or Proxy server.

Open Settings and click/tap on the Network & Internet icon.

Click/tap on VPN on the left side, click/tap on the connected VPN (ex: "MPN") on the right side you want to disconnect, and click/tap on the Disconnect button.

When finished, you can close Settings.

5.Try using a different phone number, as your current phone number may have been used on another account already. (It may have been associated and was removed from an account before.)

If the issue persists, I highly recommend you contact Microsoft Support for further assistance, as they have the tools and resources to properly investigate this case. You may contact them using the link below:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Can't add alias" > Contact Support > Microsoft 365 and Office > Manage account security > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl