Help Diagnosing Windows 10 BSOD

Question

For about 6 months now i have been having random intermittent BSOD, i have done the following to try and resolve my issues:

Reinstalled windows, multiple times.
Updated all drivers.
Installed all windows updates.
Run sfc, chkdsk, dism commands.
Replaced my ram.
I have stressed tested my gpu, cpu and monitored voltages and temperatures for potential hardware failures.
Checked my hard drive's health with crystal disk info, which showed good health.
Disabled my antivirus.

The crash seems to happen randomly, the reported failed driver is: ntoskrnl.exe which as i understand it is not the actual source of the error.

I do not have the bsod screen error code because the screen is too large for my monitor, thus the message is cut off.

I have attached a txt file containing my system information: SystemInfor.txt
Here is the link to the latest minidump file: https://mega.nz/file/3dUDmKLa#rDq2VzZ0SFt0BMK818-VyYGkm9R_vbawWRJeGx76d8M

Please, if anyone could help me, i have reached the limit of my ability to diagnose this, and would appreciate any help. Thank you.

Answer 1

Hi, thank you for patietly waiting, as per checking and analyzing the DMP files and event logs, there are multiple Hard disk warnings on the PC, this error occurs when there is an issue with the file system or there is a hardware-related problem which is on your hard drive, for us to sort out the issue, kindly follow the steps below:

 

Method 1. Run a full check disk.

 

Open Terminal (Admin) or Windows PowerShell (Admin) (Press Windows key + X then click Terminal (Admin))

 

Copy, paste, and enter the command below:

 

chkdsk c: /f

 

Follow the prompt and restart the PC if needed.

Method 2. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues, particularly to hard drive.

Answer 2

You are always welcome, and I hope it will all be good after doing the steps.

Answer 3

Hello Stephen, I’m Henry, and I’d like to offer some insight regarding your issue.

After reviewing both the minidump debugger output and your system information, I’ve diagnosed the crash as a KERNEL_SECURITY_CHECK_FAILURE with bugcheck code 0x139.

The first parameter of 0x3 points to LIST_ENTRY_CORRUPTION, meaning a critical data structure inside the Windows kernel was compromised—most commonly due to a third-party driver writing beyond its allocated memory buffer and unintentionally overwriting other areas of memory.

Based on your system’s configuration and the nature of the crash, the most likely contributors are the multiple network and security-related filter drivers in use simultaneously:

1. Bitdefender: Antivirus and firewall drivers (bd... drivers in your list) hook deep into the kernel and network stack.
2. ExpressVPN: This installs its own network drivers (tapexpressvpn.sys, expressvpntun.sys) to route traffic.
3. simplewall: This is another firewall/network filtering application.
4. VB-Audio Matrix VAIO: Virtual audio drivers, while less common, can also cause kernel instability.
5. 

Having multiple drivers trying to filter and control the same network traffic is a classic recipe for this type of memory corruption and system instability.

You can refer the action plan:

1. Your BIOS version is 2202 from July 2020. There have been numerous critical AGESA updates released by AMD since then that significantly improve system stability, memory compatibility, and I/O performance. This is the single most important step you can take.
2. After updating the BIOS and chipset drivers, you must systematically remove the conflicting filter drivers to find the culprit. Disabling is not enough; they must be fully uninstalled.
   1. Fully uninstall simplewall
   2. Fully uninstall ExpressVPN
   3. Use the official Bitdefender Uninstall Tool to ensure all kernel drivers are removed. You can download it from the Bitdefender support site.
   4. Once the above drivers are removed, reboot your system and run it with just Windows Defender active for protection.

I hope this information helpful

Answer 4

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Can you further check if you have more dump files on the PC? As per checking the Minidump files, it is only displaying general errors. In addition, can you please check the System logs on the PC so I can further examine the root cause of the issue?

To do this, kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of/#.ZFfoIRFByUk

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.