Microsoft Nonprofit Support

Question

Hello Microsoft Nonprofit Support,

Our organization, Technology For Development Nepal, recently had our Azure nonprofit grant approved for USD 2,000 (Grant start date: August 15, 2025, end date: August 15, 2026), tied to the account ******@t4dnepal.onmicrosoft.com.

While the Nonprofit Hub shows the grant as claimed, there is currently no active subscription in our Azure portal, and when we try to activate from the email link, we get the following error:

“You’re not eligible for the sponsorship benefit. This is a limited Azure benefit that’s only available by email invitation.”

It appears this link is for an Azure Sponsorship subscription, but our previous sponsorship ends on August 22, 2025, and we understand the new nonprofit grant should be tied to a Microsoft Azure Plan subscription.

Request:

Please help us create a new Azure subscription under our nonprofit grant, or link the grant to an existing subscription if needed.

Confirm that the $2,000 credit will be applied and visible under Cost Management + Billing once activated.

Details:

Organization: Technology For Development Nepal

Account Owner: ******@t4dnepal.onmicrosoft.com

Grant start date: 2025-08-15

Grant end date: 2026-08-15

Old Azure Sponsorship ends: 2025-08-22

Session ID from error page: fb7eab4d-0204-4675-86d6-f27ede47d77e

Timestamp UTC: 2025-08-15 05:00:44

We want to ensure the transition from the expiring sponsorship to the new nonprofit grant is seamless and avoid any pay-as-you-go billing.

Thank you for your assistance, Bhaskar Bhatt CEO, Technology For Development Nepal ******@t4dnepal.orgHello Microsoft Nonprofit Support,

Our organization, Technology For Development Nepal, recently had our Azure nonprofit grant approved for USD 2,000 (Grant start date: August 15, 2025, end date: August 15, 2026), tied to the account ******@t4dnepal.onmicrosoft.com.

While the Nonprofit Hub shows the grant as claimed, there is currently no active subscription in our Azure portal, and when we try to activate from the email link, we get the following error:

“You’re not eligible for the sponsorship benefit. This is a limited Azure benefit that’s only available by email invitation.”

It appears this link is for an Azure Sponsorship subscription, but our previous sponsorship ends on August 22, 2025, and we understand the new nonprofit grant should be tied to a Microsoft Azure Plan subscription.

Request:

Please help us create a new Azure subscription under our nonprofit grant, or link the grant to an existing subscription if needed.

Confirm that the $2,000 credit will be applied and visible under Cost Management + Billing once activated.

Details:

Organization: Technology For Development Nepal

Account Owner: ******@t4dnepal.onmicrosoft.com

Grant start date: 2025-08-15

Grant end date: 2026-08-15

Old Azure Sponsorship ends: 2025-08-22

Session ID from error page: fb7eab4d-0204-4675-86d6-f27ede47d77e

Timestamp UTC: 2025-08-15 05:00:44

We want to ensure the transition from the expiring sponsorship to the new nonprofit grant is seamless and avoid any pay-as-you-go billing.

Thank you for your assistance,
Bhaskar Bhatt
CEO, Technology For Development Nepal
******@t4dnepal.org

Answer 1

Hello Toya Joshi,

Thank you for posting your query on Microsoft Q&A portal.

To activate your Azure Sponsorship grant

1. Sign in to the Nonprofit Hub by using your validated Microsoft account.
2. Go to the Offers tab and locate the Azure $2,000 Sponsorship offer.
3. Select the Activate button next to the Azure grant.
4. Complete the guided setup. Follow the instructions to:
   • Accept the Azure Sponsorship terms.
   • Choose whether to activate the credit on an existing billing profile or create a new one.
   • Set up your Azure subscription environment.

Reference: https://learn.microsoft.com/en-us/industry/nonprofit/microsoft-for-nonprofits/claim-activate-nonprofit-azure-grant

If your organization is experiencing challenges related to nonprofit registration, grant activation, tenant access, or other technical or eligibility issues, Microsoft nonprofit support is here to help. The Contact Us form is the official and primary support channel for all nonprofit-related inquiries.

To submit a support request:

1. Go to the Contact Us page.
2. Select the issue type that best aligns with your concern.
3. Provide context or error messages to help with resolution.

Thanks,

Suchitra.