Cannot cancel Microsoft 365 subscription

Question

Hi,

I received an email informing me that my subscription to Microsoft 365 would automatically renew on the 17th of September. However there is no such subscriptions in the "Subscriptions" page of my Microsoft account.

I would like to make sure that I do not get charged for this, can you please help.

Regards,

Phil.

Answer 1

Hey there! Nice to meet you!

Based on your description, kindly confirm the transaction details first by signing in to all of your Microsoft accounts in order to locate an active Microsoft 365 subscription on account.microsoft.com > Subscriptions.

If it doesn't show up, the subscription may have been active on a family member or a friend's account who might have your payment card added/linked to their accounts. Please check their accounts' Subscriptions.

In case you have been charged, you may follow the guide through the official Microsoft website to investigate the charge from Microsoft through this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

You may also try contacting Microsoft Support for further assistance in tracking the subscription:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Microsoft 365 subscription" > Sign in to contact Support > Microsoft 365 and Office > Manage My Subscription > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you and the Support Team are unable to find the active subscription, the email may have been sent by mistake. You can ignore the message.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl