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I seem to be having trouble with the Camera app in Windows 10. I've installed the latest Windows Updates, and I can't seem to get the Camera app to function correctly. It gives me the error 0xA00F4244. The monitor I have is an Acer V206HQL, which I believe has a camera built into it. The camera drivers worked when I installed the original version of Windows 10 that's on the DVD, 10.0.1904 1.1. What happened when I updated Windows that made those drivers disappear? Here's a screenshot for ya.
Hello
Are you sure the camera worked on this monitor prior? I checked this model's tech specification but the camera is not included: https://www.acer.com/in-en/monitors/business/v6/pdp/UM.IV6SI.A01#pdpSpecs
Any chance you might be giving the wrong model?
Yes I'm sure, it worked when I first installed Windows 10 on my machine, as Windows put the drivers it thought was best for all hardware on automatically. Then when I started downloading and installing Windows updates, the camera simply isn't there any longer. By the way, in case this might help, the serial number for my monitor is MMLY6AA00310318C17853E.
Anyone have any answers for me?
Sorry, not sure why I wasn't notified by your reply until now.
I did use the SN to pull up your monitor on Acer website: https://www.acer.com/ee-en/support/product-support/V206HQLA/MM.LY6AA.003/downloads?sn=MMLY6AA00310318C17853E
I went through the manual you could download in the Documents section, and I still see no mention of the camera at all on the monitor. The specs I pulled up in my earlier comment was for the correct model.
I fear your best route is to contact Acer community or support as it is about their monitor, and their official documentations don't show any sign of this model including camera, so I am not able to find the instruction regarding the camear on this model.
Do they have a telephone number?
On the Acer web site, it asks me to enter the "Serial Number" or the "SNID". What's the difference between those two? 😕
