Authenticator app is a problem

Question

Hi, I am currently facing difficulties to access to my account not only on my phone but on my computer too. The Authenticator app doesn’t give me a single code and it’s giving me headaches already. I am missing an important class because of it. Please assist ASAP.

Answer 1

Have a look at:

https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3#id0ebbf=signinorgid

With at the bottom:

f you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Open the app, go to the app's top-level menu, and then select Send feedback.

After that, reach out to your IT admin.