BSOD even when doing nothing.

Question

Hello, i have been having this problem with my computer for quite some time where my pc would crash for seemingly no reason. The crashes happen anywhere from 1 minute to 1 hour+, exception was if i was playing games.

To try solve the problem i took it to the shop and they updated the drivers and bios as well as replaced my SSD card and instal windows 11. That seems to have help, but the problem still remains.

Here are some minidump files that were generated over the last few days.
https://1drv.ms/f/c/5ffe6d00647f223a/Ev_hS0cj4btLiSWOs-Iy-9sBCtO74vJ8wqiWCfpFqsD93g?e=KydFEX ( I was unable to upload all of them for some reason. )

I would really appreciate any help and suggestions.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

I have analyzed all of your dump files, and the crash occurs because of amdppm.sys, the Microsoft Windows driver for AMD Power Control, which is responsible for your CPU Power management. If the driver is corrupted, you may experience a BSOD error even in an ideal state.

You can go into your BIOS and disable global C and DF c-states. If possible, you can set the C state to C1/C1E only.

Alternatively, open the Registry Editor.

1. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\amdppm
2. and set Start to a value of 4. (This disables the AMD Processor Power Management (amdppm.sys) driver from loading during Windows startup)

Here's the Reddit article for your reference:

https://www.reddit.com/r/AMDHelp/comments/f7o1zc/amdppmsys_causing_bsod_please_help/

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.

https://support.microsoft.com/help/855140ad-e318-2a13-2829-d428a2ab0692

Let me know if you still need more help.