Cannot open Windows security , Text Your IT admin has limited that app

Question

My YOGA Lenovo laptop with Windows home 11 I tried to open Windows security and cannot open -appears white screen and text Your IT administrator has limited the access to some areas of this app and the item is not available. Contact with the IT help desk !

Who is this IT admin as i am the owner ? How to contact to that IT helpdesk?? Is that Windows security working and updates regularly if I cannot open to check it?

Answer 1

Hello. Are you signed in with an Administrator account?

• Check Settings > Accounts > Your info to see if your account is Administrator.
• If not, change it to Administrator.
• If your account is already admin, some settings may block Windows Security. You can check protection status by running PowerShell as admin and entering Get-MpComputerStatus.
• Windows Security still updates automatically through Windows Update even if the app won’t open. Check updates in Settings > Windows Update.
• You do not need an IT helpdesk for a personal device; the message is normal if policies are blocking access.

Best regards,

Arlene D.

Answer 2

If you're on Version 23H2, go to C:\Windows\System32\SecurityHealth.

In case if this folder is empty, download this SecurityHealthSetup.exe file from Microsoft:

https://catalog.s.download.windowsupdate.com/c/msdownload/update/software/defu/2024/02/securityhealthsetup_e16941e14861a6d24750ecdf05c548189b33182a.exe

Right click on this file, select Run as administrator.

This should resolve the issue.

Hope this helps!