Windows 10\11 home upgrade

Question

I purchased the Windows 11 home download to replace my
Windows 10 machine. I didnt check compatibility before hand, then found out my computer wasnt compatabile. So im needing to get a refund.

Thank you,

Richard Francis

Answer 1

Apologies. In the options, select Windows, then click Get Home Support.

Answer 2

Hi, thank you for reaching out. I’m happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

As far as I know, digital products such as a Windows 11 license are typically not eligible for a refund. However, since this was an accidental purchase, Microsoft may consider making an exception. I recommend contacting Microsoft Support directly:

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

To access the full range of support options, including chat, please contact them during business hours which are Monday to Friday from 9 AM to 5 PM local time.