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Windows update problems

RayKanga85-9264 30 Reputation points
2025-09-15T05:09:53.6466667+00:00

I have downnloaded help (sorry I don't know from whom) about Windows Update troubleshooter as I am having great trouble with updates. Win 11. Been running well until ~ a month ago when I lost all sound from speakers.

I followed steps as follows:

Step 1: Reset Windows Update Components. This all went well.

Step 2: Repair System Files:

Dockerfile:

sfc /scannow. This got to 46% and stopped.

DISM /online /Cleanup-image /RestoreHealth. This got to 53.4% Error 1392 "The file or directory is corrupted and unreadable"

While it then seemed pretty hopeless, I tried to reset Windows Update Components in PowerShell

Step 1:

net stop wuauserv : ok

net stop crvptSvc : ok

net stop bits : not running NET HELPMSS 3521

ren %systemroot%\softwaredistribution softwaredistribution.bak :'does not exist'

ren %systemroot%\system32\catroot2 catroot2.bak :'does not exist'

net startauserv :ok

net start cryptSvc :ok

net start bits :ok

net start msiserver :ok

Restarted computer

Step 2:

In Command Prompt I ran Dockerfile :not recognized

     sfc /scannow :46% complete : could not perform the required operation

     DISM /Online /Cleanup-image /RestoreHealth : 53.4% complete: The file or directory is                                   corrupted and unreadable

Restarted

Step 3: Cleared Windows Update Cache : no problems.

I have therefore failed to clear my computer so that upgrades are usable.

Thanks for any help. Should I reinstall my Windows 11?

Windows for home | Windows 11 | Windows update

Answer accepted by question author

Ramesh 176.2K Reputation points Volunteer Moderator
2025-09-15T06:12:52.28+00:00

0x80070570 - ERROR_FILE_CORRUPT

Please run chkdsk (scan only) and post the log file.

  • Open Command Prompt (admin).
  • Run Chkdsk C:\
  • Wait until CHKDSK is finished.
  • Download ListChkdskResult.exe and save the file on your desktop. https://www.sysnative.com/forums/attachments/listchkdskresult-zip.109158/
  • Right-click ListChkdskResult.exe and click Run as administrator.
  • On completion, the tool will save a text file called ListChkdskResult.txt on your desktop.
  • Upload this text file to your next reply.

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  1. RayKanga85-9264 30 Reputation points
    2025-09-15T06:07:14.57+00:00

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  2. RayKanga85-9264 30 Reputation points
    2025-09-15T06:00:54.62+00:00

    Could not upload the log file as it is too big (14.1 MByte)

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  3. Ramesh 176.2K Reputation points Volunteer Moderator
    2025-09-15T05:12:42.8266667+00:00

    Please share your CBS logs for analysis. To collect the CBS logs, open admin PowerShell and run:

    Compress-Archive C:\Windows\Logs\CBS -f (join-path ([environment]::GetFolderPath('Desktop'))\CBS.zip)

    This creates a file named CBS.zip on your desktop. Share it on OneDrive or GoFile.io and post the link here.

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  4. RayKanga85-9264 30 Reputation points
    2025-09-15T07:52:00.6633333+00:00

    See attached File

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