Azure 5000225 Error

Question

I am having a 5000225 Error "This tenant has been blocked due to inactivity.". The global phone contacts direct to aka.ms/TenantLifecycle, which in turn directs back to global phone contacts. Phone support will not connect an azure issue to a person. the given contact solutions are cyclical...

Need a solution please.

Answer 1

Hi Brandon Mundell,

Error 5000225 indicates that your Azure AD tenant was blocked due to inactivity. This is an automated process, and support will usually direct you to https://aka.ms/TenantLifecycle because reactivation is a self-service process.

Here’s what you can try:

• Sign in as a Global Admin at https://entra.microsoft.com or https://portal.azure.com — you might see an option to renew or reactivate.

• If you had a paid subscription, go to https://admin.microsoft.com → Billing → Your products and renew or reactivate the subscription.

• If you can’t access the portal, contact Microsoft via https://aka.ms/MSPhoneSupport and request a tenant lifecycle escalation.

If the tenant has already been entirely deleted, you’ll need to create a new one. To prevent this in the future, ensure a global admin signs in periodically and keeps at least one active subscription.

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Siri